Amit Sharma

CEO & Founder
Narvar

Amit Sharma is the founder and CEO of Narvar, the premium post-purchase platform that helps leading brands and retailers build stronger relationships with their customers beyond the ‘buy button’, resulting in greater customer engagement and loyalty. Amit has more than 15 years of experience across supply chain, information technology and business analytics leading several multi-channel initiatives at companies including Apple, Walmart, and Pottery Barn.

Check out the incredible speaker line-up to see who will be joining Amit.

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Day 1: Omni-channel & Online Growth Strategies

Saturday, January 7th, 2017

14:30 PANEL DISCUSSION: Surprising And Delighting Your Customers With Delivery

With omni-channel being as popular as ever, the experience does not end when the customer adds their credit card information to order. With customer expectation as high as ever, your brand must deliver on a premier end-to-end user experience. This panel of experts discusses how you can influence your customer to buy again just by opening their parcel. Join them as they share tips on:

•Thinking about the experience: considering where and when customers are opening their package

•Defeating post-purchase dissonance: delivering on the shipping experience with communications

•Inserting a “surprise and delight” item—including in-package collateral, giving them incentive to buy online and ship

•Post-receiving experience: nudging buyers with marketing collateral to share their experience via social media