eTail West 2017 (past event)

February 27 - March 02, 2017

1.888.482.6012

Charlie Cole, CDO at Tumi
Tumi Logo

Charlie Cole


CDO
Tumi

Check out the incredible speaker line-up to see who will be joining Charlie.

Download The Latest Agenda

Day 2: The Digital Revolution - Your Next Steps

Saturday, January 7th, 2017


14:15 Getting Off The Promotional Crack

The streets of crushed dreams and production are lined with brands who have over promoted to the point where their brand/margin curves were unsustainable.
Particularly in eCommerce, this urge for easy money due to the promotional nature of the customer is hard to avoid – but even harder to recover from. Tumi found itself going down this road for 2/3 years – and upon joining – Charlie had to figure out how to dig out of it.

This presentation will include real life example of the tactics and strategies Tumi implemented, as well as the cultural changes needed to accomplish the goal of getting off of the promotional crack.