eTail West 2017 (past event)

February 27 - March 02, 2017

1.888.482.6012

Amit Sharma, CEO & Founder at Narvar
Narvar Logo

Amit Sharma


CEO & Founder
Narvar

Check out the incredible speaker line-up to see who will be joining Amit.

Download The Latest Agenda

Day 1: Omni-channel & Online Growth Strategies

Saturday, January 7th, 2017


14:30 PANEL DISCUSSION: Surprising And Delighting Your Customers With Delivery

With omni-channel being as popular as ever, the experience does not end when the customer adds their credit card information to order. With customer expectation as high as ever, your brand must deliver on a premier end-to-end user experience. This panel of experts discusses how you can influence your customer to buy again just by opening their parcel. Join them as they share tips on:

Thinking about the experience: considering where and when customers are opening their package

Defeating post-purchase dissonance: delivering on the shipping experience with communications

Inserting a “surprise and delight” item—including in-package collateral, giving them incentive to buy online and ship

Post-receiving experience: nudging buyers with marketing collateral to share their experience via social media